Vinul Wines – Shipping, Delivery & Returns Policy

 

1. Delivery Areas & Schedule

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We currently deliver across West Malaysia and are working on reinstating services to East Malaysia soon.

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West Malaysia Shipping (Peninsular Malaysia)

• RM15 – Standard Delivery within Klang Valley

• FREE Klang Valley Delivery for orders above RM200

• RM20 – Standard Outstation Delivery

• FREE Outstation Delivery for orders above RM600

 

✅ Order before 2 PM for next working day delivery (Klang Valley only).
❌ Excludes Sabak Bernam, Gombak, Kuala Selangor, Hulu Selangor, Kuala Langat, Hulu Langat, and Sepang.

 

East Malaysia (Sabah & Sarawak)

[TEMPORARILY UNAVAILABLE]
We’re working with our logistics partners to resume delivery soon.

When available:

• RM80 – Flat Rate Delivery

• FREE Shipping for orders above RM1000

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2. Delivery Timelines

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• Klang Valley: 1–2 working days

• West Malaysia (Outstation): 2–3 working days

• East Malaysia: 3–5 working days (when service resumes)

 

❌ No deliveries on Sundays & Public Holidays

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3. Shipping Charges & Order Fulfilment

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• Shipping charges are calculated based on order value and/or location.

• For bulk orders or corporate purchases, additional charges may apply. Customers will be notified in advance.

• Every order is packed securely by our fulfilment team to ensure quality delivery.

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4. Order Tracking

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Once your order is dispatched, you will receive a confirmation email with your tracking number.
If you have not received your tracking details within 1 working day of your order, please contact us at +6012 248 3333 with your order number.

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5. Changing Order or Shipping Details

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To amend shipping details (e.g., wrong address or contact number), please contact us immediately at +6012 248 3333.
We cannot guarantee changes can be made once your order is processed.

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6. Returns, Refunds & Exchanges
 

Due to food safety regulations, all wines sold are non-returnable and non-refundable. However, we do allow product exchanges under the following conditions:

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Exchange is only allowed if:

• The product is damaged, incorrectly delivered, or faulty upon arrival.

• You notify us within 48 hours of receiving the item.

• Items are returned unused, in original packaging, and in the same condition as received.

To request an exchange:

1. Contact us at +6012 248 3333 with the subject: “Exchange Request”

2. Attach a photo of the item(s) showing the issue and include your order number

3. Include proof of purchase (receipt or invoice)

Once your exchange is approved, we will arrange for a replacement item to be delivered.

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7. Contact Us​

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• 📞 Phone: +6012 248 3333

• 🕘 Business Hours: Monday–Friday, 9AM–6PM

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About Vinul Wines

At Vinul Wines, we bring you exceptional wines from Moldova and beyond, handpicked for quality and taste. Whether you're an enthusiast or a curious explorer, we’re here to make discovering wine effortless and exciting.